Involved in a rather interesting conversation right now with a client over target audience definition and how that definition will effect or could effect the tracking research the client intends to launch both before and after our campaign.
The gist of the conversation is that our firm is recommending a very refined, highly targeted audience to both buy media against and develop creative for. The research firm is worried that they won't be able to field the research cost efficiently due to low incidence level of the target population, and thus is it (targeting such a finite target) really worth it? Setting aside the cost of the studies is equal to about 20% of the total media buy for a moment, which warrants an entirely new post, I find myself thinking about the basis of the argument -- namely that if we can't cost-efficiently track the results via research, then the campaign isn't worthy of the effort.
In a world where the goal is to "post good research results" after a campaign, which is quite often the case, what are we really achieving? This particular campaign involves social marketing and a very, very small budget, hence the highly defined target. I worry that in an ROI mad world we marketers, in an effort to show results, are simply manufacturing those results by creating ads and campaigns that will "test well" but may or may not actually cause changes in the marketplace or in the case of social marketing -- the world. A shame really. We seem to live in a world where companies are more concerned with showing that they spoke to lots of people versus focusing on speaking to fewer folks that will actually listen even if the net effect (total number of converts) might actually be the same. How I'd much rather make the metric "reduction in sales of (offending product)" which would allow us to move beyond reported thoughts and actions to really understand if we're making folks want to stop buying this particular product. And would allow us to focus on laser targeting versus screaming at as many folks as possible and hoping a bunch actually listen.
Don't get me wrong, I love research and it has a role. But when the campaign and more importantly the target audience is picked based on its "researchability," I think we're beginning to focus more on the trees than the forest.